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Telephone Skills Training & Telephone "Tells"  Don't Gamble With Your Telephone Image Telephone skills training should focus on how poker players observe verbal and non-verbal information called “tells” to help them win at the gaming tables. Reading mannerisms, habits, voice patterns, and body movements provide gamblers with valuable insights into an opponent's thoughts and cards. You can use the same technique when you are on the phone with your customers. You should because your customers are observing your telephone “tells.” Are your “tells” building credibility, long-term relationships and customer loyalty or turning customers off, giving them the wrong signals or sending them confusing information? Learn some of the telephone “Tells” and how to beat the odds by using this technique correctly and effectively. For more information on this program, please complete the form below. Name Email Company Workphone Address1 Address2 City State Zip Country Breakout Selections Telephone 'Tells'...Don't Gamble Win-Win-Win…A Better Customer Service Model Creating an IMMPACT When You Communicate The Power Within That Most People Live Without Teamwork, Trust, and Tacos The Next E-mail You Send Could Cost You Dearly! Beyond Active Listening Twenty Tested Techniques For Terrific Talks Advanced Presentation Skills The Presentation Skills Game How To Get It Right When You Write Writing Proposals That Sell How To Write A Memorable Speech Return to Breakout List View Keynote List View Workshop List Al Borowski, MEd, CSP, PP Certified Speaking Professional Professor of Positivity Connect all the Dots PO Box 24505 Pittsburgh, PA 15234 412-561-7628 877-902-3314 Toll Free 412-561-7035 Fax al@connectallthedots.com Contact Al

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The Communication Skills involved in sales, telephone skills, customer service, presentation skills, writing business letters, listening skills, effective email  and training the trainer come together when Al Borowski helps you Connect All The Dots. Al's high energy, content-rich, fun-filled presentations help business professionals get the complete picture when they speak, listen or write.

© Al Borowski 2006 All rights reserved

90 minute to three hour sessions

Add value to your convention, conference or meeting. These educational components will provide practical learning experiences with immediate application back at work.

Each session is a highly interactive skill building work out that makes learning and practice easy and fun. Each presentation includes a custom designed handout that participants can take back to their work place and display in their work area as a reminder of the techniques they learned.

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