Customer Service Training

Communication Skills
Business Writing Skills
E-mail Writing Skills
Listening Skills
Presentation Skills
Training Leaders to
      Train Skills
Telephone Skills
Customer Care Skills
Resumes and Cover
      Letters
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Win-Win-Win... A Better Customer Service Model Win More Customers Keep More Customers Customers now expect more than customer service or customer satisfaction. They want more. They want Customer Care. This program will show you a three-step strategy that helps you turn your customers into your best form of advertising. When your focus is only on customer service, your customers might tell others, "Yes, I've done business with them." When your focus is only on customer satisfaction, they might say, "I've never had any problems with them." With the Win-Win-Win Model, your customers will say, "I love doing business with them." View The Customer Care Prayer  This short poem summarizes behaviors, attitudes, and skills required to provide Customer Care. Participants in Al's Customer Care Keynotes, Breakout Sessions, and Workshops receive an 11 x 8 1/2 copy of his poem, "The Customer Care Prayer." This short poem summarizes behaviors, attitudes, and skills required to provide Customer Care. Agreeable Disagreeing For more information on this program, please complete the form below. Name Email Company Workphone Address1 Address2 City State Zip Country Keynote Selections Win-Win-Win…A Better Customer Service Model Shooting From the Hip The Secret Skill Of Business Success The Power Within That Most People Live Without Teamwork, Trust, and Tacos Passion, Pizza, and Positivity The Next E-mail You Send Could Cost You Dearly! Creating an IMMPACT When You Communicate Writing Proposals That Sell Return to Keynote List View Breakout List View Workshop List Al Borowski, MEd, CSP, PP Certified Speaking Professional Professor of Positivity Connect all the Dots PO Box 24505 Pittsburgh, PA 15234 412-561-7628 877-902-3314 Toll Free al@connectallthedots.com Contact Al

Seek knowledge. Pursue Wisdom. Share the wealth.

The Communication Skills involved in sales, telephone skills, customer service, presentation skills, writing business letters, listening skills, effective email  and training the trainer come together when Al Borowski helps you Connect All The Dots. Al's high energy, content-rich, fun-filled presentations help business professionals get the complete picture when they speak, listen or write.

© Al Borowski 2008 All rights reserved

Let Al bring one of his high energy, high content, high involvement keynotes to your organization. Research and practical experience shows we learn more, learn it faster and retain it the longest when we have fun, get involved and see immediate application and value.

Each 30 to 60 minute presentation includes a custom designed handout that participants can take back to their work place and display in their work area as a reminder of the techniques they learned.

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